Use Stockade's restore function or call Stockade. We will help you find it on your computer, if it is there, or we will send it to you and help you restore it.

You can do anything, make any changes you like, but we highly recommend that you call us before reinstalling or upgrading your Windows operating system. Also, before making separate copies of files on disk, please talk to us about using Stockade's FlashBack, which will help you to organize separate copies in a way that will keep your backup sets from becoming too large.

Unless you check the 'Include Only' box in the Service Information area, all data and software files will be backed up. Your initial backup will save every one of them, either directly or by reference, and subsequent backups will save new files or the changes to existing files.

There are certain temporary or operating system files which will not be saved. These are either not necessary for operation, or are standard on the operating system CD which must be installed prior to restoration. More specifically, these are files ending in .bak, .tmp, .cab, files in folders named \cache or \temporary internet file, \temp, etc. A complete list is found on the second screen of 'Update File Selection.' You may add to or delete from the list, but \cache and other temporary file folders will not be saved. Also, no files in the \enveloc folder are saved, excepting the lists described under "What Information Is Not Encrypted".

No. All of your information is securely encrypted with a password that only you know - the password phrase you entered when the software was installed (the inner wrapper). Several control files are provided by the Stockade software - a list of file names in the backup, those excluded, a list of all file names on your computer, and the remote backup master file which gives your name, address, backup times, and so forth. The whole transmission is Triple DES encrypted a final time (the outer wrapper) prior to transmission to Stockade servers.

With these multiple layers of encryption, it is impossible for anyone to ever view your data. See the next topic for more on Triple DES Encryption.

For over 20 years, DES has been subject to intense scrutiny, and there are no known algorithmic flaws. Our Triple DES uses a 168 bit key, meaning the key space is 2¹⁶⁸ large. How big is 2¹⁶⁸? It is approximately 3.7 x 10⁵⁰, which is 37 followed by 49 zeros. To mount a brute force attack on a key this large would require trying 238 nonillion (2.38 X 10³²) keys every second for the remaining estimated life of the solar system - five billion years. Triple DES encryption is very safe.

After your files are on our server, the outer layer of Triple DES encryption is removed and your information remains securely Triple DES encrypted so even Stockade can't read it. We can read the path and name of the files and their sizes and dates. That is the only information we can see - information we must have in order to restore your data.

You must have your password in order to restore your files. If you created a hint when you first entered your password, and if your computer is still functioning, you can recover it through the Utilities menu. However, do not rely on your hint - your hard drive might crash or your computer might be destroyed or stolen. Write it down in 2 plHeritage. If we installed it for you, we had you write it on two forms and seal it in envelopes. Keep them in two safe plHeritage. If you lose your password, we do not have a copy of it and cannot help you!

Yes. Users of AOL and Prodigy simply need to connect to the internet prior to backup time, or connect and start backup manually.

No. The remote backup software only runs during backup time. At all other times, it is dormant. Only the Timer runs constantly, and it uses virtually no memory - it simply reads the system clock and starts the backup software at the appropriate time.

Yes. Because we have a list of files on your computer each time you backup, we can compare that to what is on your computer now to find out what has been lost.

We keep the last 5 copies of every file, no matter when they were made, for at least one year. In other words, if you change a file in March, August and 3 times in October, we have each copy. If you then change it in November, we remove the March copy. If you need for us to keep more than 5 copies, please call Stockade.

Yes. Please call us for this service. It is important to call in advance of the need so that frequently changed files do not exceed the version limit.

You may backup as many mapped drives as you like, excepting Drive A and Drive B. Anything from Drive C and higher may be specified. We recommend, however, no more than 3.

No - only mapped drives. If you are backing up via a network, your backup destination may be a to a UNC path, but your backup source must be a mapped drive.

You should not do anything to change the archive bit status of any files that Stockade backs up. Doing so will make our backup unstable. If you must use another system as well, make certain that it does not clear the archive bits. Please call Stockade for assistance in making sure your other backup system is properly configured.

Yes. Change it whenever you like. Be sure to allow time for the backup to run before you need to use the computer. Server maintenance is performed on Friday mornings between 10:00am and noon Central time, so please avoid that time period.

Your computer does not wait for a call - it calls us. No one can hack into your computer if it is using the Direct Connection method. If you are using the Internet, we strongly recommend that you acquire firewall software to prevent the possibility of hacking.

All of the information we receive is compressed. During compression, any virus in your backup loses its identity and is inoperable. Of course, if you restore it to your computer, the decompressed virus regains its identity and can run. We strongly recommend good Anti-Virus software regularly updated with current signature lists.

No. They are absolutely identical, byte for byte, to their pre-compression state. Even the file date and times remain the same.

Sometimes. If the file is open and available for sharing, it may be backed up. If it is open but locked, it will be skipped. If it is updated during compression, an error will be generated and it will be rejected from the backup set. We recommend that all of your other programs be closed before the backup starts. If you are backing up a Server and need to backup open files, we can provide you with St. Bernard Open File Manager for a nominal one-time fee. St. Bernard recognizes Stockade Remote Backup and will allow open files to be backed up at any time.

If you are backing up through your modem, and pcAnywhere is waiting for a call, then we must stop pcAnywhere before the backup process. This can be done automatically with the Stop Programs menu, and programs can be automatically started after the backup with the Start Programs menu.

Yes, but we do not recommend that you use screen savers other than those which come with your Windows operating system. Some "third party" screen savers use a lot of memory, and this could impede your backup.

Yes, but you need to alert us and complete a new full system backup. Please contact us before you change operating systems or reinstall Windows.

Windows is a registered trademark of Microsoft Corporation.

Make sure Stockade has control of the archive bits. If not then Stockade will not backup properly. Change the other program's backup job(s) to “Copy” rather than “Full” backup. If Stockade has already backed up before you made this change then you need to do a “total reset”. To perform a total reset click Utilities | Total Reset to Initial Backup.
IMPORTANT: Stockade support must be notified when a total rest is performed.

Verify that your are either: 1) logged in during backup or, 2) that Stockade is running as a service/user. To install as a service: Click Update | Service Information | Advanced | Run As a Service | Run as a user. This will prompt you for a user/password. You must be logged in as the user you want to run the service as. If you wish to run it as a domain user, specify the domain using this syntax "domain\user_name".

As long as you can map a drive to the OS then you can back it up. Once you have mapped the drive Stockade will see that as a drive to build a drive-map for. (Also see FAQ on backing up mapped drives.)

During the Installation process you register with the Stockade servers using your Internet connection. During this time you must receive files as well. Some firewalls, such as Sonicwall, have anti-virus built in. Since the files you receive are encrypted they cannot be inspected by the firewall anti-virus scanning and are prohibited. You may need to modify your firewall configuration. These transfers use FTP, so you should also verify you have FTP ports 20 and 21 open.

During the restore process you need to receive the incoming files. Some firewalls, such as Sonicwall, have anti-virus built in. This has been known to block the receiving of files since they are triple-DES encrypted. Also, verify you have FTP ports 20 and 21 open.

a. Open the Stockade program.
b. Choose Restore | Request Files.
c. Click "Yes" to start a new log file.
d. Choose "I would like to request files now" then click OK.
e. Choose the date you wish to restore from then click OK.
f. Choose the files you wish to restore then click OK.
g. Once this has been processed click OK to download files.
h. Choose the destination and enter your Stockade pass phrase then click OK.
i. Verify the files you have chosen are selected then click OK.
j. Files have been restored to the location you chose.

Verify the following according to your setup:

1. Timer is running. Should see envelope in system tray.
   Verify user has not logged out at backup time. (or)
2. Stockade service is started. The Service name is "Enveloc Remote Backup".

You can force an initial backup again by doing a total reset. This will need to be done if your initial backup was completed without Stockade controlling the archive bits (I.E. if you have another backup program that is not in “copy” mode). It is also a good idea to do a total reset every 6-12 months to verify you have a clean backup set and to minimize your storage size on Stockade servers (remember that files you have deleted from your PC are not deleted from Stockade servers until you request a delete or perform a total reset). To perform a total reset click Utilities | Total Reset to Initial Backup. IMPORTANT: Stockade support must be notified when a total rest is performed.

1. Your computer was turned off or in sleep mode.
2. Power was out at your office.
3. Telephone line or internet connection was not working or tied up.
4. Modem or Router was not working.
5. Network was down.
6. Stockade Software was not running or Service was stopped.